How to Cancel a Special Order

This article provides a guide on how to cancel a Special Order through the Point of Sale (POS) module. Follow these steps to manage cancellations and issue refunds where applicable.

You may refer to this video for a step-by-step guide on canceling a special order: https://www.youtube.com/watch?v=N8UFsf19K9s

Step 1: Access the POS Module

1. Open the Point of Sale module by taking these steps:

   • Open the left navigation menu.

   • Click on the Sale menu option.
     
      
     
     
     

Step 2: Locate and Cancel the Special Order

1. Press the Special or Pick Up Order button to open the selection menu.
   
   

2. Find the Special Order you want to cancel, then click it to view the order lines. For this example, we’ll be using the special order # #SL0002122 from the customer named Lequirus.
   
   

3. In the Cancel column, open the context menu to select the number of items to cancel.

4. Click OK once you’ve made your selection.
   
   
   
   

Step 3: Process the Refund

1. The item will now be in the Cart.

2. Press Checkout to proceed to the payment details.
   
   
   

• Note: The Sales Order Credit, based on the original payment, will be displayed as a negative amount in the Amount field.

3. Choose the Cash method to refund the payment to the customer.
   
    
   
   

Step 4: Confirm the Refund

1. Complete the refund by pressing the Submit Sale button.

2. To confirm the refund was successful, click View Sale to view details. You should see a Refund Received section at the bottom left.
   
   
      
   
   
   
   
   

Troubleshooting

For any issues encountered when you’re trying to cancel a Special Order, please contact Flawless POS support for assistance.