How to Return Inventory to a Vendor (MRX)

Modified on Fri, 15 Nov, 2024 at 4:38 PM

This article details the process for returning items to a vendor, specifically how to complete a Merchandise Receive Return.

You may refer to this video for a step-by-step guide on returning inventory to a vendor:https://www.youtube.com/watch?v=JmwTBGWG1fI

1. Access the Vendor Module

Open your left navigation menu.
Click on the Vendor menu option.
Select the vendor you wish to return items to. For this example, we will be processing a return for the vendor named Jov.

2. Navigate to the Remove Tab

After selecting the vendor, click on the Remove tab.

3. Initiate Merchandise Receive Return

Click the Remove Inventory button.
In the opened context menu, you can choose whether to return items from all available products or only from specific Merchandise Receives. For this example, we will proceed with the return from the Merchandise Receive created in the previous article.

4. Specify Return Details

You will be presented with various return details. The most important aspect is to select where to take the inventory from—either the main stock or a house account. In this example, we will be removing inventory from the main stock.

Once you're satisfied with your selection, click Next.

5. Select Products to Return

In this section, you need to select the products you are returning. Note that only items received from the Merchandise Receives will appear here.
You can select items by:
- Scanning them with a barcode scanner
- Manually selecting them from the list
- Uploading via a spreadsheet using the Select From Excel or CSV button.
After making your selections, click Next.

6. Finalize Merchandise Return

In the final section, you can make any last edits to the Merchandise Return, including adding reasons for the return and various costs.
Once you are happy with your selections, click Complete.

Below is the newly created Merchandise Return:

Troubleshooting
For any issues encountered while creating and processing Merchandise Returns, please contact Flawless POS support for assistance.